Frequently Asked Questions

Please read our FAQs below.

Or read our full TERMS & CONDITIONS

How do I pre-order a drink for The Royal Edinburgh Military Tattoo?

1. To pre-order a drink simply visit our dedicated site; www.edintattoodrinks.co.uk
2. Select the Drinks Menu option to view our menu. Choose from a selection of Innis & Gunn Beers, Wine, Pre-Mixed Spirits, and Non-Alcoholic drinks
3. Select ‘Add to Order’
4. View Order. When you are happy with your final choice, select the ‘Continue’ button
5. You will be asked to verify your mobile/cell number. To receive the verification code, please select the correct country code where your phone number is registered
6. You will receive a text message with a 4 digit code to continue
7. Select which date you are attending The Royal Edinburgh Military Tattoo from the dropdown menu. Remember there are two performances on a Saturday
8. Input your name and email details. Please ensure you input your correct details as you may need these details to confirm your order on collection
9. Add your card details and hit the ‘Pay Now’ button
10. For security, you will be asked to confirm your mobile number and will be sent a confirmation code for you to input. The sender will be named ‘MrYum’
11. Once your order has been placed, you will receive a text message to confirm your order
12. Two days before your attendance, you will receive an email reminder
13. Please remember, if you order on the day, your SMS confirmation will be your reminder and you will not receive an email
    
    

Our pre-order options are available to order now until 1 hour before the performance. To place your order visit: www.edintattoodrinks.co.uk

I did not receive an email confirmation, what should I do?

Your email will be issued two days before your attendance to act as your reminder. On the day of attendance, if you still have not received your order, please let us know. Email us at preorder@innisandgunn.com and we will make sure your confirmation email is issued. Please remember, if you order on the day, your SMS confirmation will be your reminder and you will not receive an email.

You do not need an email to collect your order. On arrival at your chosen bar, you will be asked for your SMS confirmation, mobile number, and/or full name to collect your order.

Where do I collect my order?

When you arrive at Edinburgh Castle, please make your way through The Royal Edinburgh Military Tattoo ticket gate and head towards the venue.

Your drinks can be picked up at any of the bars at the venue. Your closest bar to your seating will be:

Sections 1 – 7 collect from the bar under the North Stand

Sections 8 - 10 collect from the bar under the East Stand

Sections 11 - 17 collect from the bar under the South Stand

For the best experience choose the bar with the shortest queue.

On arrival at your chosen bar, you will be asked for your SMS confirmation, mobile number, and/or full name to collect your order.

When can I collect my order?

You can collect your order once The Royal Edinburgh Military Tattoo ticket gates open until 10 minutes before the show starts, we advise all pre-order guests to arrive promptly to collect their orders.

Can I order more drinks at the venue?

Yes, we will have several bars at the venue that are ready to take your order. Please be prepared with a card payment as we will not be operating a cash bar. Bars will close once the performance begins, there are no scheduled intervals.

Can I change my pre-order?

Yes, if there is an error on your order, please get in touch with us so we can amend your order. Email our team at preorder@innisandgunn.com.

Can I cancel my order?

Orders cannot be refunded after purchase unless the performance is cancelled.

Can I pre-order food?

No. We will be providing a selection of Innis & Gunn Beer, Wine and Non-Alcoholic drinks for pre-order and during the performance.

The Royal Edinburgh Military Tattoo has cancelled the performance. What happens to my pre-ordered drinks?

In the unlikely event that a performance is cancelled, we can change the date of your collection to your new performance time.

If you are no longer able to attend a rescheduled performance, we will cancel and refund your pre-ordered items. Please allow five days for the refund to be processed and returned to your bank account.

For The Royal Edinburgh Military Tattoo’s Terms & Conditions, please visit - https://www.edintattoo.co.uk/tickets-terms-and-conditions

Additional Questions?

Get in touch, you can contact us at preorder@innisandgunn.com.

TO PRE-ORDER DRINKS VISIT http://edintattoodrinks.co.uk/

Full TERMS & CONDITIONS