Frequently Asked Questions

Please read our FAQs below.

Or read our full TERMS & CONDITIONS

How do I pre-order a drink for The Royal Edinburgh Military Tattoo?

1. To pre-order a drink simply visit our dedicated site; www.edintattoodrinks.co.uk
2. Select the Drinks Menu option to view our menu. Choose from a selection of Innis & Gunn Beers, Wine, and Non-Alcoholic drinks
3. Select ‘Add to Order’
4. View Order. When you are happy with your final choice, select the ‘Continue’ button
5. You will be asked to verify your mobile/cell number. To receive the verification code, please select the correct country code where your phone number is registered.
6. You will receive a text message with a 4 digit code.
7. Select which date you are attending The Royal Edinburgh Military Tattoo from the dropdown menu. Remember there are two performances on a Saturday (and Friday 26 August)
8. Input your name and email details. Please ensure you input your correct details as you may need these details to confirm your order on collection
9. Add your card details and hit the ‘Pay Now’ button
10. For security, you will be asked to confirm your mobile number and will be sent a confirmation code for you to input. The sender will be named ‘MrYum’
11. Once your order has been placed, you will receive a text message to confirm of your order
12. Two days before your attendance, you will receive an email reminder
    
    

Our pre-order options are available to order now until 10pm the day before your visit. To place your order visit: www.edintattoodrinks.co.uk

I did not receive an email confirmation, what should I do?

Your email will be issued two days before your attendance to act as your reminder. On the day of attendance, if you still have not received your order, please let us know. Email us at preorder@innisandgunn.com and we will make sure your confirmation email is issued.

Can I change my pre-order?

Yes, if there is an error on your order, please get in touch with us so we can amend your order. Email our team at preorder@innisandgunn.com.

Can I cancel my order?

Orders cannot be refunded after purchase unless the Tattoo performance is cancelled.

Where do I collect my order?

When you arrive at Edinburgh Castle, please make your way through The Royal Edinburgh Military Tattoo ticket gate and head towards the venue. You will see the Pre-order Collection Point, Main Entrance, Underneath East stand, Edinburgh Castle.

Please make sure you have your mobile number and order reference to hand before you join the queue.

When can I collect my order?

You can collect your order once The Royal Edinburgh Military Tattoo ticket gates open until 10 minutes before the show starts, we advise all pre order guests to arrive promptly to collect their orders.

Can I pre-order food?

No. We will be providing a selection of Innis & Gunn Beer, Wine and Non-Alcoholic drinks for pre-order and during the performance.

Can I order more drinks at the venue?

Yes, we will have several bars at the venue that are ready to take your order. Please be prepared with a card payment as we will not be operating a cash bar. All bars will close 10mins before the performance.

The Royal Edinburgh Military Tattoo has cancelled the performance. What happens to my pre-ordered drinks?

In the unlikely event that a performance is cancelled, we can change the date of your collection to your new performance time.

If you are no longer able to attend a rescheduled performance, we will cancel and refund your pre-ordered items. Please allow five days for the refund to be processed and returned to your bank account.

For The Royal Edinburgh Military Tattoo’s Terms & Conditions, please visit - https://www.edintattoo.co.uk/tickets-terms-and-conditions

Additional Questions?

Get in touch, you can contact us at preorder@innisandgunn.com.

TO PRE-ORDER DRINKS VISIT http://edintattoodrinks.co.uk/

Full TERMS & CONDITIONS